A good support department is very important for the success of any business web hosting site because it will determine the level of confidence and faith that a potential customer will have with your hosting site. Most online business sites want to be able to know and rest assured that in the event of them experiencing a problem with their hosted sites, there is always someone ready and willing to assist them. If an online business experiences problems and it takes forever to solve this problem which could have otherwise taken a very short time, it might result in the online business loosing a lot of clients which will also impact on your hosting business because the online businessman might decide to shift to another host.
A good support department is very expensive to set up and maintain because it requires skilled people to man the support centers so you will definitely be forced to pay more for the services. It is totally worth the extra cost if you think about it.
